Currambine Pharmacy
Thank you for visiting the currambinepharmacy.com.au website (the “Site”). currambinepharmacy.com.au is a leading online pharmacy and information site for health information and lifestyle. The Site is designed to provide a convenient, private and informative experience for customers to learn more about various health conditions, which is essential for the maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the currambinepharmacy.com.au website offers an easy and convenient resource along with a wealth of health-related information.
Currambine Pharmacy wants each visitor to the Site (“you”) to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions.
Terms and Conditions
Information Disclaimer
All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.
Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.
The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.
Customer Concerns
If you believe that your privacy has been compromised in any way please contact the administrator of this site through the Contact Us link to raise your issue. We take all concerns about your privacy seriously and you will receive a prompt reply.
Frequently Asked Questions
What information do we collect about you?
We keep your name and contact details on the dispensary system. Other details such as script information are recorded each time you visit.
Why do we collect your information?
We are bound by the National Health Act to collect details of prescriptions. This enables us to provide the medications to you and additional services that you may require to manage your health effectively.
Who else sees your information?
Your information can only be seen by the staff in this pharmacy and others outside of our pharmacy that are involved in your care and treatment for the purpose of providing health care services to you.
What say do you have in what happens to your information?
You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. If you decide not to share some of your information, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.
How will your information be protected?
We are committed to protecting the confidentiality of your records. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely.
Can you access your information?
Yes, you have a right to request access to your information and to ask for it to be corrected if necessary.
More Questions?
Please talk to one of your staff if you have any other questions about what happens to your information, or if you wish to access your records. Or please read our Privacy Policy.
Our Privacy Policy
About Us
Currambine Pharmacy is privately owned and committed to respecting the privacy of its customers and understand that this is a top priority in all our dealings. In compliance with the National Privacy Act, the following policy has been established.
In relation to the dispensing of pharmacy prescriptions.
Our pharmacy is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia. The privacy policy affirms our commitment to comply with those principles. Customers have a number of rights under this legislation, including the right to access the personal information about them that we may hold. Much of the information we hold must be collected because the law requires it. For example, details of prescriptions are required to be collected under the National Health Act and State or Territory Pharmacy legislation. Customers need to be aware that if they do not provide us with certain information about themselves, in some circumstances we may be unable to provide a service that they may require.
If you have any questions about your privacy rights – or the way in which we collect, use, manage or disclose personal information – our staff would be happy to answer your questions or to provide you with further information.
In relation to online / email services
Use of Customer Information:
Currambine Pharmacy will not share, sell, rent or otherwise disclose information (name and e-mail address) of customers without their advance permission, unless otherwise ordered by a court of law. All personal information collected is used solely to contact customers in regard to their medications or to keep you up to dat with any promotions or services.
To ensure the best possible health care for you we may use or disclose your protected health information to physicians from whom you are receiving treatment to provide, coordinate, or manage your health care. For example, we may disclose protected health information to physicians who may be treating you when we have to obtain a new or refill prescription. Your protected health information may also be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you.
In addition, at the request of your physician, we may disclose your protected health information from time-to-time to another pharmacy or health care provider (e.g., a specialist or laboratory) who becomes involved in your care by providing assistance with your health care diagnosis or treatment to your physician.
Emergencies
In the event of an emergency we will act to ensure you receive safe and appropriate health care in the context of health conditions you are known to suffer from or medications you are presently be taking. In doing so we will use or disclose your protected health information in an emergency treatment situation. If this happens, your pharmacist shall try to obtain your consent as soon as reasonably practicable after the delivery of treatment. If your pharmacist is required by law to treat you and has attempted to obtain your consent but is unable to obtain your consent, he or she may still use or disclose your protected health information to treat you.
Healthcare Operations
We will only use your protected health information in order to improve the quality of service we offer to you. For example:
- We may ask your name and your physician’s name when you deliver a prescription to be filled.
- We may also call you by name when your prescription is ready, and if necessary ask other information such as, but not limited to, address, date of birth or phone number, to make certain that you have the correct prescription.
- We may contact you to remind you it is time to refill a prescription or that it is time for a follow up appointment. We may also contact you to remind you of any prescription that has not been picked up, any medication that is owed to you, any special order, to respond to a request made by you, or for any other reason that we feel necessary to provide you with continued quality care. If we are unable to speak with you directly, we may leave a message for you either on your answering machine or with a member of your family, a relative, a close friend or any other person you identify.
- We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related products, benefits and services that may be of interest to you.